Stages of Patient Frustration and Satisfaction
Elimination of patient frustrations in hospitals and health systems seems to be a constant battle. It is with no doubt that healthcare facilities or hospitals that focus on improving patient satisfaction gain much advantage over their competitors. One key to providing a better patient experience is the use of centralized patient access. It is important to offer self-scheduling as an option to lower patient frustrations such as getting confused, long patient wait time, shock due expected charges and getting transferred back and forth on a mobile phone. In this article you will learn about the five stages of satisfaction as well as the corresponding five stages of frustration. 5 Stages of Patient Frustration 1. Scared and confused- This is a stage where patients are unsure of what is expected of them.The doctor may refer a patient for a diagnostic test and the patient become confused and worried about his or her health and the entire referral ...