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Showing posts with the label 5 Stages of Patient Frustration

Modern Healthcare Consumer

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Introduction of healthcare technology , which has been seen to grow at a feasible rate, has changed everything we know about healthcare. With patient satisfaction being on the spotlight for healthcare stakeholders, connecting and appointing though simple means, managing health between visits, and a mobile patient experience are all the modern healthcare consumer wants. In modern healthcare, most patients do not want any more doctors’ visits. What made everything worse in the past was dreading the time off work, commuting to the doctor’s office and the worst of all, the wait time. It is not a surprise that modern healthcare consumers are looking forward to bypass all that. Accustomed to getting everything from entertainment on demand to banking services, they are more than ready to approach healthcare in the same manner. According to the recent statistics, there should be no more waiting time for the future of healthcare experience. Healthcare want new and simple ways in choosi...

Modern Healthcare Consumer

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With the ACA now in place since 2010, a wave of new health-centered consumer technologies such as wearables and smartphone apps and price transparency software to help consumers make informed care purchase decisions, healthcare consumers should be empowered to take ownership of their health. But have healthcare consumers really changed? Not as much as you may think. Though technology may be changing at lightning speed, people are still people. The changing variables are scientific discovery, technology advancement and the costs associated with healthcare delivery. There may be no better example of how many people are unchanging than the obesity epidemic. About 78% of consumers say they would be interested in receiving virtual health services, but only 1 in 5 has had that opportunity, according to a new survey from Accenture conducted by Nielsen.Physicians could save big money by providing more virtual services in combination with seeing patients i...

Stages of Patient Frustration and Satisfaction

Elimination of patient frustrations in hospitals and health systems seems to be a constant battle. It is with no doubt that healthcare facilities or hospitals that focus on improving patient satisfaction gain much advantage over their competitors. One key to providing a better patient experience is the use of centralized patient access. It is important to offer self-scheduling as an option to lower patient frustrations such as getting confused, long patient wait time, shock due expected charges and getting transferred back and forth on a mobile phone. In this article you will learn about the five stages of satisfaction as well as the corresponding five stages of frustration. 5 Stages of Patient Frustration 1.        Scared and confused- This is a stage where patients are unsure of what is expected of them.The doctor may refer a patient for a diagnostic test and the patient become confused and worried about his or her health and the entire referral ...