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Showing posts with the label Patient Frustration and Satisfaction

Kids Safe from Danger of Hot Car

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At least five U.S. children have died in overheated cars this year, but experts say there are a number of steps that parents can take to prevent such tragedies.The most recent death occurred last week when a 3-year-old boy in Idaho climbed into a unlocked car at his home, and was later found by his family, according to the Associated Press. Just nine days earlier, an 18-month-old girl in Florida died when her mother, a teacher, left the toddler in a parked car outside the school all day, The Washington Post reported. Unfortunately, such tragedies happen every year, often in the summer months. Since 1998, an average of 37 U.S. children have died each year when they were left in cars that overheated, according to a website that tracks hot car deaths; the site is run by Jan Null, a lecturer in meteorology and climate science at San Jose State University. At least five U.S. children have died in overheated cars this year, but experts say there are a number of ste...

Stages of Patient Frustration and Satisfaction

Elimination of patient frustrations in hospitals and health systems seems to be a constant battle. It is with no doubt that healthcare facilities or hospitals that focus on improving patient satisfaction gain much advantage over their competitors. One key to providing a better patient experience is the use of centralized patient access. It is important to offer self-scheduling as an option to lower patient frustrations such as getting confused, long patient wait time, shock due expected charges and getting transferred back and forth on a mobile phone. In this article you will learn about the five stages of satisfaction as well as the corresponding five stages of frustration. 5 Stages of Patient Frustration 1.        Scared and confused- This is a stage where patients are unsure of what is expected of them.The doctor may refer a patient for a diagnostic test and the patient become confused and worried about his or her health and the entire referral ...